Donate Back is an incredible feature for event ticketing & registrations. Helping attendees understand how to donate back tickets is valuable in the event management process. Below you'll find a comprehensive guide on enabling the Donate Back.
Why use Donate Back?
- Decrease repetitive emails about what to do if an attendee can't make the show.
- Add another level of Self-Service for attendees to use.
- Prevent empty seats in the event.
- This is incredibly helpful for free events. Attendees may reserve seats thinking they can attend but something may come up preventing them from attending.
Step 1 - Navigate to the Main Details tab for the event
Pro Tip - Communicate with attendees how to use the Donate Back feature via email at least 3 times starting 7 - 10 days before event.
Step 2 - Enable Donate Back
Scroll to the bottom of the Main Details page. Immediately above the "SAVE" button is a check box to "Allow tickets to be donated back into available inventory prior to start of event." Simply check the box and now attendees have another level of self service.