How do I check in attendees with the Brushfire mobile app?

Getting started with the Brushfire mobile app

1. Log In to the Brushfire App

Upon opening the app for the first time, you will be presented with the home screen. This screen has a login button. In order to check in attendees, you must log in. You may log in to the app using the email address and password you use for Brushfire. You may also log in using Facebook, Google, or Twitter if you have logged in to Brushfire this way before.

                        

2. Select the event for which you want to check-in

Once you have logged in, you will be returned to the Home Screen. On this screen, you will see that the login button has been replaced with a button to "View Your Events." After tapping this button, the next screen you will be presented with is the Event Selection screen. On this screen, tap an event to select it and move on to the next screen. If you don’t see your event here, you may use the search functionality to find it.

 

3. Select the session for which you want to check-in (optional)

If your event has multiple checkin sessions, the next screen you will be presented with is the Session Selection screen. On this screen, tap a session to select it and begin scanning. If your event has only one session, the app will skip the session selection screen. In this case, you do not need to select a session. It has been selected for you.

 

4. Start Scanning

Now that the scanning screen has appeared, you’re ready to begin scanning tickets. Just line up the QR Code on each ticket with the white box on the screen and wait for a success or error message. If a ticket won’t scan or somebody forgot you can tap the magnifying glass in the toolbar to bring up a searchable attendee list where you can search for them and tap them to check them in.

 

More About Checkin

When checking in attendees, you have two options in the Brushfire app. You can either scan tickets or manually check attendees in.

Scanning Modes

On the scanning screen, you will find a button at the bottom that allows you to select one of three scanning modes.

  • Checking In - When checkin mode is selected, scanning a code will check in the attendee to which that code corresponds.
  • Checking Out - When checkout mode is selected, scanning a code will check out the attendee to which that code corresponds.
  • Information Only - In Information mode, scanning a code will take you straight to the details screen for any code scanned.

Bulk Checkin

When scanning group or order QR codes, you will be presented with a list of every attendee in the group or order you scanned. The app will automatically check in every attendee, and you will be free to check out any attendee that has been checked in within the last minute. 

Please Note: At this time, attendees can only be checked in in bulk. Attendees must be checked out individually.

Scanning Tips

What your QR Code should and shouldn’t look like

 

                         iOS                                                       Android

                                    

               GOOD                                                  GOOD

                        iOS                                                      Android

                                   

                    BAD                                        BAD

If you are having trouble scanning:

Please make sure that the ticket’s QR Code is clearly visible. Remember, if you can’t see the barcode clearly on your device’s screen, then neither can your device.

 

If the ticket’s image looks blurry on your screen:

If the ticket image appears blurry, try one or more of these suggestions.

  1. Adjust the distance at which you are holding the ticket from the device until the image is in focus.
  2. Point your device’s camera at a distant object and let it focus. Then, point your device back at the ticket and wait for it to auto focus.

 

If the camera view on your device is too dark:

If your device is equipped with a flash, you may touch the icon at the bottom left corner of the scanning target to turn it on.



Manual Checkin

From the scanning screen, you can tap the magnifying glass to view the attendee list. If you have a large event, you will be required to search for attendees instead of just scrolling through the list. You can search for attendees by any order, group or attendee information that Brushfire collects. We recommend that you search by Order Name or, if you have collected names per attendee, Attendee Name.

 

                             iOS                                                   Android   

                                    

For iOS devices

If an attendee is checked in, a green checkmark will appear next to their name. If an attendee is not checked in, you may check them in by tapping their name. Once they are checked in, a green checkmark will appear.

 

To check an attendee out, simply tap their name again, and they will be checked out.

 

If you want to view more information about an attendee, swipe that attendee’s row to the left to reveal the “Info” button. Tapping this button will take you to the Attendee Details screen.

 

For Android devices

If an attendee is checked in, a green checkmark will appear next to their name. If an attendee is not checked in, you may check them in by tapping their name. Once they are checked in, a green checkmark will appear.

 

To check an attendee out, simply tap any attendee that has been checked in and the checkmark will disappear.

 

To view more information about an attendee, touch the info icon next to their name to be taken to the Attendee Details screen.

 

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