Virtual event viewing tips and troubleshooting guide

We're pumped that you are engaging in an event using Brushfire's virtual event platform. Here are some helpful tips and a few troubleshooting steps to consult when participating in your virtual event.

What do I need in order to watch the event?

You will need a high-speed internet connection and a device with a web browser. If you enjoy watching video on a larger screen, most TVs come with Apple AirPlay, SmartCast or Chromecast, which allows you to share your phone or computer screen wirelessly on your television. Since there are so many ways you can connect to a TV, we can't help you troubleshoot your specific setup—be sure to research it before the event!

What are the technical requirements to view the livestream?

Our team recommends the most up-to-date versions of Chrome or Safari for the best experience. Internet Explorer is not compatible with many streaming video players. You will need an internet connection with download speeds of at least 5 Mbps. To check your download speed, visit speedtest.net.

Can I pause the stream?

This varies by event. Not all streaming video players will allow you to pause the stream during an event. This also varies by event type, whether the video is being streamed live or if you are watching the video on demand. 

Will there be a replay of this event?

This also varies by event. Some events offer content for viewing at a later date, some do not. Please check the details on the event page where you signed up for the event and if you have questions, use the Email Us link there in order to contact the event's organizer.

The event is live, but the video isn't playing. What should I do?

First, make sure you click the Play button on the viewer. Second, check your internet connection. As a last resort, try watching on a different device.

I can see the video, but there's no audio. What should I do?

When you first access content in the Brushfire virtual events platform, you will have to unmute the content by clicking on the UNMUTE button on the screen. If you still do not hear audio, please check your speakers and make sure they're turned on. Second, check the volume control on the video player window or the volume control on your computer and make sure your web browser volume is unmuted.

The video keeps freezing while I'm watching the event. What can I do?

Don't worry. Technology is great when it works. If the video is freezing, try this:

  • Refresh the browser page.
  • Try using a different browser or device.
    Make sure your internet connection is at least 5 Mbps. To check your download speed, visit speedtest.net.

Do you recommend using a certain browser for the event?

The livestream should work in any current browser, with the exception of Internet Explorer. We recommend Google Chrome, so give that a try if you're having issues in your current browser. You can download that at google.com/chrome.

I have tried everything listed above, but it still doesn’t work for me…

In rare cases you may need to clear the “cookies” in your browser or adjust the internet settings of your browser. It is advisable to test ahead of time if you can play video content. You can refer to this help article about clearing cookies when using Google Chrome desktop browsers: https://support.google.com/accounts/answer/32050

Can I watch the event on my mobile device?

You sure can!

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